Procedures

What if I need to cancel my delivery one week?

We require seven days notice before the day of delivery in order to offer credit for skipped weeks. To give us notice, log into your online account, select the week in question from your order calendar, and click on the "cancel delivery" button. If you need to cancel a delivery with fewer than seven days notice, log in to your account, and click on the "donate delivery" button on the weekly order page. We will donate your bag to a local food pantry.

Credit only applies to deliveries that are canceled at least seven days beforehand. If your cancellation is eligible for credit, your account will be credited with one free delivery week in your next subscription pay period. You will be issued a 'credit coupon' which you can use when paying for your next subscription online.

This Policy is in place because we coordinate what quantities of each crop we will need with the farmers ahead of time based on how many orders we are anticipating. Thanks for your consideration when making your vacation plans.

What if there was an error with my order?

If you find a problem with your order, or you have trouble locating your order, please contact us within 24 hours of your delivery day to resolve the issue.

Any claims made after 24 hours will not be credited. Pickup site hosts are providing a place for pick up only and are not responsible for replacing missing or incorrect orders.

What if I want to change or cancel my membership preferences?

Changing membership preferences may only be done at the end of the month.

Credit will not be given in the event a member wants to cancel any portion of the membership on any given delivery. For example, if you wish to cancel the Extra Strawberry Option or eggs for one week and you have already paid for them, you may do so but we will not issue credit on your next statement.

What if I want to change my pick up location?

You may change your pick up location if there is space available at the desired spot.

Changes must be made by calling or emailing us before 5:00 p.m. on the Friday before the week in which you would like the switch to take effect.

What if I missed my pick-up day?

If you do not show up to pick up your order, you are still required to pay for it. If your bag has not been picked up within the designated time frame, it is considered =91donated=92 and your account will not be credited. This includes all products we sell. If a last minute issue arises and you need to make other pick up arrangements, please give us a call. Most pick up site hosts are flexible with rescheduling your pickup time.

What if I need to cancel my membership?

We require seven days notice to cancel your membership. We do not offer cash refunds, so a member must either use the membership they=92ve paid for or consider it a donation. If you forget to tell us you need to cancel your membership you will still be responsible for the price of bags being delivered.

What happens when my 4-week trial ends?

Your 4-week trial will roll over into a full subscription

ONLY IF

you notify us by the 25th day of your trial month. If we do not hear from you, we will cancel your membership. If you choose to continue -- and we hope you will! -- you will retain the same monthly payment option (credit card or check) that you used to pay for your trial subscription. Should you like to make a change to the form of payment, please contact our office.

How do I recycle my paper bag or use a canvas one?

We provide paper bags each week for your order. We ask that you leave your paper bag from the week before at the pickup site each week when you pickup your order. Recycling is one small way we can make a difference with the environment. It also keeps our costs down which is greatly appreciated.

We will happily use your own canvas bags. Please make sure your name and pickup location are clearly on the bag or attached on a tag. We are not responsible for any bags that are given to us without a name on them. When selecting a bag, please make sure it will be large enough to accommodate your order. If we receive a bag that is too small (or too large!) for your order, we will use a paper bag and return the canvas one to you.

Recycled Bag Cycle

It will take a few weeks to get it in to our bag cycle since we do not return to pick up locations in between deliveries.

• Week 1: You leave a bag for us when you pick up your order.
• Week 2: We pick up the recycling that was left the week before and is returned to us to use.
• Week 3: The bag you left for us during Week 1 is used to pack your bag for this week.